We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Customer Support Manager (you!), or Community Operations Manager as it’s known at Uber, to develop and lead various support efforts within our Chicago Center of Excellence (COE).
This will be a managerial role with a heavy focus on people management and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally passionate people. This role will be taking the night shift of 7pm to 6am for 4 days a week, including at least 1 day at weekend.
What You'll Do
What You'll Need
Bonus Points if
About the Team
Uber COEs are contact management centers dedicated to providing premier customer support to riders and drivers. Uber relies on the COEs to provide support for our community’s toughest issues types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes.