General Manager - New Delhi

IN-Gurgaon
Department
Operations & Launch - City Operations

Uber Overview

About Uber:

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

 

The City General Manager at Uber is by far the most demanding position Uber has to offer;  and the right person will be highly skilled, bold, and a leader. As the leader of Uber in each city, the GM is responsible for the development and growth of our business in one of the major international cities. Delhi NCR is the largest business for Uber in India and the most challenging assignment for a P&L leader looking to tackle problems across operations, marketing, regulations, PR, people management and strategy.



Job Description

UBER'S CORE:

The core of Uber is in the city team, led by a General Manager. They make the magic that is Uber a reality. It’s a big deal and the qualities and capabilities required of an Uber GM mean you are an incredibly intelligent, talented and highly sought-after professional.

 

WHAT YOU NEED:

This is a role for a strong P&L leader, focusing on scaling the Uber business in Delhi NCR profitably. In the process, get an opportunity to build one of the most exciting mobility solutions in the world. As the GM, you will be responsible for developing the strategic roadmap, executing while setting gold standards for rest of the cities and maintaining ‘Uber’ quality throughout the rider and drivers’ experience. P & L Management , Rider and Partner support, local marketing, supply chain management, service quality management, social media, PR, People Management — all of these sit under the GM. Continual improvement and a quality focus are the name of the game. We believe in solving local problems with local solutions, so understanding your market and delivering custom messages is important. This is where creativity meets analytics head on. All this while leading a large team of high performers who are bound by a common mission and vision.

And it’s the cross of the analytical with the creative and the operational that makes the Uber GM an incredibly difficult job to fill.

 

WHAT YOU’LL DO:

  • Initiate creative local marketing strategies and user growth campaigns
  • Oversee deployment and quality of supply chain (i.e. Uber's driver partners)
  • Represent Uber at local events and with local PR
  • Oversee local regulatory concerns and local politics
  • Oversee your city's P&L
  • Communicate product/process needs to HQ, work with product/engineering to deliver on them
  • Help scale our other cities through developing and sharing best practices
  • Define Uber's strategy in your city and the broader region.
  • Continue to grow revenues and ridership

 

WHAT YOU NEED TO KNOW/HAVE:

  • 10-14 years of consulting, investment banking, marketing or operations management experience
  • Data-driven decision mentality and sound business judgment through strong analytical thinking
  • Creative solutions driven mindset
  • Relevant experience in consumer service marketing is helpful
  • Stellar networking skills and the ability to make smart partnerships happen
  • Entrepreneurial DNA and fear tolerance of a honey-badger

Perks

PERKS:

  • Employees receive free and discounted Uber rides
  • Ground floor opportunity with the team; shape the strategic direction of the company.
  • The rare opportunity to change the world such that everyone around you is using the product you built. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally.
  • Sharp, motivated co-workers in a fun office environment.
  • Monthly gym reimbursement.

 

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

 

 
 

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