Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
At Uber, providing amazing customer support that establishes trust for riders and driver partners-our community-is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the most compelling, most efficient way.
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a line of business (LOB) Operations Manager. You will be tasked to develop and lead various support efforts within our Manila Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's most challenging issue types, handle escalations from our tens of thousands of business processing outsourcing (BPO) agents, and provide an environment to pilot support for new products or test new support modalities or processes.
This will be a managerial role with a deep focus on people management and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally passionate people.
What you'll do
What you'll need
Bonus points if you have:
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.