Regional Operations Manager, Rider Engagement

BR-SP-Sao Paulo
Operations & Launch - City Operations

Uber Overview



Job Description


Our mission is to deliver transportation for everyone, everywhere. To do this, we are looking for a Regional Operations Manager based in São Paulo, to focus on Rider Engagement in Brazil. You will focus on helping us engage, retain, and educate riders in cities around Brazil, by designing and executing processes, projects, communications and experiments motivated by a deep and analytical understanding of our business and close ridership with city teams and internal partners.



What you'll do

  • Engage. Your job is to get our existing and new riders on the road by implementing and executing best practices and innovating to create new processes across the region
  • Retain. You will also work to keep our existing riders on the platform by creating and implementing re-engagement and loyalty initiatives
  • Educate. Help our riders learn how to use our system and get the most out of the Uber platform
  • Strategy. Working with the Brazil Head of Rider Ops, you will shape your roadmap and decide which projects and areas of the engagement, retention, and education puzzle in LatAm the central team should focus on, and set a bold timeline to reach those goals
  • Product Improvement. Actively search for new features which could improve a seamless rider experience and work closely with the HQ product teams to implement solutions
  • Rider Relations. Manage rider development, identify & pursue problem areas for riders, and look for new sources of rider value and loyalty
  • Hustle. Take ownership of Uber's growth in Brazil and do what it takes to get the job done


What you need

  • Consistent track record of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Ability to take initiative in a constantly-changing work environment
  • Very strong communication and organization skills
  • SQL / HTML knowledge a plus, but not required
  • Engineering background with dreams of applying similar process to people processes


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