Regional Community Operations Specialist - Manila

11 months ago
PH-RIZ-Taguig City
Department
Global Community Operations - Community Operations
PH-RIZ-Taguig City
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

Our Regional Community Operations Specialists will be responsible for, but not limited to, revising working processes, overseeing customer service team, handling sensitive escalated issues, and identifying problems and proposing customer obsessions solutions.

 

Perks

What You'll Do

  • Manage high-quality customer service processes across multiple platforms
  • Work with the regional team to translate global/regional initiatives into policies which will have a positive impact on the local rider and driver community
  • Being a representative from Regional Community Operations team to work closely with local City Operations team in Manila to ensure exceptional ongoing customer experiences throughout policy and product updates
  • Be accountable hands on management during critically escalated rider or driver issues
  • Collaborate with Community Operations Specialists in South East and North Asia to take advantage of local insights across the region
  • Ensure customer service teams deliver high quality performance

 

What You'll Need

  • Bachelor’s Degree or higher
  • High quality English and Filipino communication skills
  • Two-year professional experience, preferably in a customer service, customer relations, PR, environments
  • Exceptional reading comprehension and writing skills. Must be able to connect what riders or drivers are asking for with answers to their true issues
  • Passion for helping others and creating support experiences that exceed users’ expectations
  • High proficiency using computers and typing skills both English and local dialect
  • Ability to troubleshoot problems and find speedy resolutions
  • Skilled at handling multiple issues at once to efficiently solve a large number of inquiries
  • Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of user

 

About the Team

 

Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for people who are passionate about what they do and ready to roll up their sleeves to grow their city.

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