Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
About the role
Uber has found a strong product-market fit with its world-changing service, but we’re still inventing our business every day. We’re seeking site coordinators to help build a global network of in-person driver-partner support centers.
Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations (GLs) help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
The GL is responsible for managing day-to-day operations of the Center, and leading a team of Uber Experts. In this role, you will lead Experts by example on how best to build Uber’s relationship with partners, support their operational needs, and manage the day-to-day operations of the GL.
What you'll do
Handle escalations of more difficult support interactions
Manage scheduling, attendance, and general administration of Uber Experts
Train, coach, and guide Experts to drive quality and efficiency metrics
Own facility issues such as supplies, utilities, and branding
Improve processes on behalf of Uber Experts and partners
Actively contribute to the GL program through project work
What you'll need
Ideally you have a Bachelor’s degree with 1-3 years of relevant experience
Demonstrated background in solving complex customer problems
Customer support team management experience strongly preferred
Previous sales experience highly preferred
A problem solver. You’re ready to tackle complex customer problems without hesitation.
A mentor. You're able to guide and coach your team to improve performance effectively.
Analytical. You use metrics and data to guide and drive your decisions.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.