Greenlight Learning and Development Manager, APAC Learning

PH-RIZ-Taguig City
Global Community Operations - Community Operations

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


Job Description

We’re looking for a Learning & Development Manager to join our APAC Community Operations team. This role is about leading the learning and development of various CommOps teams around APAC. In this role you will develop, maintain and continually improve training experiences for both onboarding & continuing development of experienced professionals or support representatives across APAC. You will take ownership of a learning curriculum, use data to drive improvements & integrate with regional stakeholders to ensure those who take your programs learn effectively and continue to develop. To be successful, you’ll need creativity, structured thinking & strong experience in adult learning, story telling or large scale learning programs.

What you’ll do

You’ll join the APAC Learning team, partner with many areas of the business & ensure we have elite training materials for various teams in CommOps. What does that mean?

  • Own entire learning curriculums and experiences from concept, to build and performance measurement
  • Build clear, effective, engaging and scalable learner experiences with clear measurable learning outcomes
  • Develop scripts and storyboards that convey complex problems through simple instructional videos and/or interactive courses
  • Think wholistically and creatively about develop the competencies and skills of various teams
  • Work cross functionally to improve CSR learning experience and knowledge retention of our internal and external tools and products
  • Hustle and be a passionate advocate for learning, we work lots of hours and do a bit of traveling!
  • Bonus if you love to train - but not required

What you’ll need

  • Bachelor's degree, preferably in Instructional Design, Information Technology, Adult Education, or other relevant discipline
  • 2+ years working with adult learning content (specifically eLearning & interactive curriculum design), or employee development
  • Data-driven decision making mentality and sound business judgment through strong analytical thinking
  • Experience in content authoring tools and rapid design tools is a plus (Screenflow, Camptasia, Articulate Storyline, and/ or Adobe Captivate)
  • Experience in UX and visual/graphic design is a plus
  • Literate in SQL and Excel or another data management tool preferred, but not required
  • A flair for writing - concise, structured and packed with personality
  • Roll up your sleeves and get into the details approach

You are

  • A storyteller - You design and develop trainings that stick
  • A builder - Creating scalable content, with help from SMEs & curriculum leads, is a piece-of-cake
  • Tech savvy - You’re comfortable learning new systems and have experience in creating learning content across multiple channels
  • A self starter - You’re ready for the autonomy that comes with building new things and leading multiple projects at any given moment
  • A team player - You aren’t scared to collaborate across function or region to get the best possible outcome for your content
  • Poised - Cool and calm under pressure, you follow through on tasks and look for opportunities to step up to new challenges
  • Process driven - You have extraordinary organizational skills, and constantly look to iterate on things to make them more efficient
  • Naturally curious - You love learning and are invested in making our Community Operations Learning org successful through laying a strong foundation for our Community Support teams
  • Hustle - Uber moves fast, and runs lean. You're flexible, courageous, and never satisfied with the status quo. You advocate for the right idea that will help build awesome experiences for our users across the globe
  • Motivated - You understand the impact of a highly satisfied, excited crew of users, and are slightly obsessive-compulsive about grinding away at issues


Connect With Us!

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