We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
Passionate about high-growth startups and have excellent analytical skills? Are you a demonstrated team player, strategic thinker, and executor? Do you immerse yourself to turn raw data into meaningful business information? We look forward to meet you then!
The Line of Support Researchers will take a data driven approach to informing decisions and process improvements critical to the benefit of our support organization within any given line of business. You will be first and foremost a strategist, using a deep knowledge of the product, a passion for agent success and excellent customer support, and problem-solving skills to inform policies and processes that are simultaneously the best for the business, the agent, and the customer. We look for someone that has thorough analytical skills, excellent time-management and organizational habits, a creative and problem solving mindset, and the ability to clearly communicate and present information.
What You'll do:
What You'll need: