We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
The Master Trainer will work alongside our Community Operations Learning team and will be responsible for the implementation of on-the-ground training and quality programs with our partners. This multifaceted role requires quick thinking, proficiency in classroom training, and an understanding of how to analyze the quality and effectiveness of the learning experience. The master trainer should have the ability to facilitate feedback sessions, compile and communicate opportunities and changes to key learning partners, as well as plan and implement large scale training programs through strategic and well-documented project plans.
Our Community Support Teams are built upon the foundation that is laid during the learning and onboarding time, as a master trainer, you would be ensuring that these teams of strong performers are able to continuously provide extraordinary support to everyone involved in the Uber experience through a special onboarding experience.
This role is about building a solid foundation for our onboarding programs and checking in on the quality of these (in-person) to ensure that we are constantly moving towards our goals.
This role requires you to be an owner of your work and work remotely and travel 80-90% of the time.