We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
At Uber, providing excellent customer support to riders and partners is a core feature of our product experience. Delivering this level of support on a global level isn’t easy - it takes leaders who can understand Uber’s operations, adapt to our constantly changing business, and help resolve problems where no solution currently exists.
What You'll Do
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About the Team
Community Operations is pioneering how Uber manages rider and driver partner support around the globe. The team leads our support initiatives into Uber’s advanced payment issues, rider fraud, account takeovers, and other areas of advanced support. The team takes a matrixed approach to customer support, with regional teams responsible for service delivery, and global teams providing expertise and scale to enable our collective success.