Marketplace Efficiency Operations Manager - UberEATS Apac

2 weeks ago
SG-Singapore
Department
Operations & Launch - City Operations
SG-Singapore
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

ABOUT UBER

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

 

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.


ABOUT THE ROLE

 

We are looking for an APAC Regional Operations Manager to drive marketplace efficiency to the next level across the region, by designing and executing processes, projects, and experiments inspired by a deep and analytical understanding of our business. This person will take on very complex problems that can be solved pulling many different levers and can be optimised over many objectives.

 

Regional Operations Managers are the leaders of the Operations team. Whether creating processes, international experiments or pilots in cities across APAC, this role is dynamic and fast thinking.

This person will work closely with city, Product, Legal, HQ and Community Operations teams to improve our marketplace efficiency and profitability.

 

Job Description

WHAT YOU'LL DO

  • Efficiency. Identify which are the main areas of improvement to optimise marketplace efficiency across all APAC cities. Map and optimise interactions and configurations between all the players of the marketplace (users, delivery partners, restaurants)
  • Analytics. We use data to inform our decisions; you’ll quickly identify what data you need to solve a problem and how to analyse it to get to your answer. You’ll have experience dealing with complex data sets, deriving insights and checking against what you see in the real-world.
  • Experimentation. Run experiments to validate your thesis and measure the impact with data. Consolidate results into action plans.
  • Communication and collaboration skills. You’ll work with different Uber teams across APAC, and all over the world. You excel at working with diverse teams, understanding different perspectives, and building solutions together. You can advocate for your position, but provide the data and insights to convince others to follow your lead.
  • Solutions-Focused. You seek out problems and innovate ways to solve them. You have autonomy to make changes to Uber in your city, and possess the skills to push our product to be the best it can be.
  • Commitment to execute. We only get better when we take the leap to make things happen. You should have a bias towards action and desire to see your ideas out in the world. You’ll have experience taking things from a proposal to a solution and the hustle to make it happen.
  • Product. Become the Regional POC for relevant HQ product teams to proactively search for new features which could improve existing supply KPIs across the region by presenting data driven cases for changes.

 

WHAT YOU'LL NEED

  • At least 4 years of practical science or engineering work, consulting, investment banking, or of growing a startup
  • Bachelor's degree in Science, Engineering, Economics, Finance, Management, or similar field
  • Particular preference is given to candidates with backgrounds in Economics, Econometrics, Operations Research, Operations Management, Industrial Engineering, Statistics, or similar. If you think your background brings something to the table, we want to hear from you!
  • Consistent track record of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation methods
  • Excellent prioritization skills and ability to juggle many responsibilities at once, adept at weighing importance of quick wins vs. long-term progress
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Strong communication and organization skills. Ability to take initiative in a constantly-changing work environment
  • Knowledge in SQL, R, HTML is a plus
  • Willingness to travel across the Asia-Pacific region when required

Perks

PERKS:

  • Employees are given Uber credits every month
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Smart, engaged co-workers


Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.
 

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