We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
The Quality Assurance Manager will lead our quality assurance efforts for our LATAM Centers of Excellence (COE). Uber COEs are contact management centers dedicated to providing an elite customer support to riders and drivers. You will be responsible for ensuring that quality improvement feedback is consistently available to COE Managers so that Uber as a whole is moving toward a fun and crafted customer experience. This will be a managerial role with a heavy focus on people management, delivering against key performance indicator goals, and continuing process improvement with use of data analytics; those interested should be excited to demonstrate those skills and eager to lead.