Greenlight Manager - Hanoi

VN-hn-Hoan Kiem District
Operations & Launch - City Operations

Uber Overview

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role


As a Greenlight Manager, you will lead your team of Customer Experts in building a best in class customer service experience.  From onboarding partners to building a connection between Uber and the driver community, you will have the opportunity to impact the growth of our business in Hanoi as well as the larger region.  Working closely with the city General Manager, Community Operations Lead and Senior Operations Managers, this is a great opportunity to continuously improve process, engagement, communication and satisfaction metrics.


What You'll Do


  • Own customer satisfaction metrics as well as operational and financial performance
  • Drive improvements through process development and innovation
  • Hire, train, and manage a team of Uber Experts
  • Collect and report on performance data
  • Localize processes and implementation for your market
  • Ensure global standards are upheld


What You'll Need


  • Bachelor’s degree
  • Minimum of 3yrs of relevant experience
  • Hotel or service team management
  • Strong verbal and written communication
  • Ability to work with data and use metrics to make operational decisions
  • Organized with strong attention to detail
  • Ability to manage a P&L and report on metrics


Bonus Points If


  • Retail or other customer service experience strongly preferred


About the Team

Our Global Greenlight Team is responsible for the delivery of first class partner experiences through a highly motivated Expert team.  From growing our driver communities around the world to delivering exceptional customer service experiences, this team is constantly experimenting to ensure cost efficiency and process optimization.  Working closing with our City Operations, Policy, Communications and Marketing teams, our team is focused on providing reliable support for our partners in over 600 cities worldwide.


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