Greenlight Supervisor - Hanoi

7 months ago
VN-hn-Hoan Kiem District
Operations & Launch - City Operations
VN-hn-Hoan Kiem District
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role


As a Greenlight Supervisor you will be responsible for building a network of in-person driver-partner support centers.  From managing the day-to-day operations of the Center to leading a team of Uber Experts, you will be an example of how to build a strong relationship with our partners in your city while supporting their operational needs.  Being an integral part of our growth, through process improvements, experimentation and working with our partners, you will gain valuable experience in building and running our business in Hanoi.



What You'll Do


  • Support the daily operations of our Greenlight Center
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Train, coach, and guide Experts to drive quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Uber Experts and partners
  • Actively contribute to the regional GL program through various projects


What You'll Need


  • Bachelor’s degree
  • Minimum of 2yrs of relevant experience
  • Can handle complex customer problems and maintain composure
  • Experience mentoring or coaching a team on performance
  • Ability to use metrics and data to guide your decisions


Bonus Points If


  • Previous sales experience preferred
  • Customer support team management experience preferred


About the Team

Our Global Greenlight Team is responsible for the delivery of first class partner experiences through a highly motivated Expert team.  From growing our driver communities around the world to delivering exceptional customer service experiences, this team is constantly experimenting to ensure cost efficiency and process optimization.  Working closing with our City Operations, Policy, Communications and Marketing teams, our team is focused on providing reliable support for our partners in over 600 cities worldwide.


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