Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
Uber’s driver-partners are our most important customers and as the Greenlight Manager you will lead the charge in building a best in class customer service experience for them. You'll manage a team of 2-4 Greenlight Coordinators and 25-50 Partner Support Representatives (PSR) to onboard new partners, resolve support issues efficiently and comprehensively and treat every partner interaction as an opportunity to build a better connection between Uber and the driver-partner community. Your team will go far beyond solving issues; they will identify root causes, escalate pervasive problems, manage vendor relationships, oversee the build-out of new locations, and work on innovative partnerships to improve the driver-partner experience.
Highly refined people skills, as well as toughness, independence, persistence and empathy, are required to ensure you provide the quality of service we demand for our partners. You will work closely with the City General Manager and City Operations Managers to ensure your Center is meeting their market’s needs in terms of supply growth, supply engagement, driver experience and any other local events or needs.
This is an intense, business-side startup role which has a clear and direct impact on the growth of our business. This is a ground floor opportunity to drive in-person support excellence and redefine the Partner Support experience at Uber.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law