Regional Operations Manager, Quality

4 months ago
BR-SP-Sao Paulo
Department
Operations & Launch - City Operations
BR-SP-Sao Paulo
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

 

Perks

  • What you'll do

    • Quality. Help our partners deliver great ride experiences to riders on the Uber platform, and ensure that the experience is also high-quality for drivers
    • Analytics. Conduct heavy analysis of our marketplace, rider, and partner behavior to identify and help partners solve problems related to delivering optimal rider experiences
    • Strategy. Decide which projects and areas of the quality puzzle the team should focus on and set a bold timeline to reach those goals
    • Product Improvement. Actively search for new features which could improve a seamless driver and rider experience
    • Partner Relations. Manage driver development and identify & address problem areas for drivers

    What you need

    • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
    • Ability to take initiative in a constantly-changing work environment
    • A willingness to be “in the trenches” working with our driver-partners
    • Bachelor's degree in Engineering, Computer Science, Math, Statistics, Economics, Finance or similar field
    • SQL knowledge a plus, but not required

    Example backgrounds

    • Consulting, Accounting, or Banking background with numbers/excel driven decision instincts
    • Tech enthusiast with product development and management experience, and/or
    • Engineering background with dreams of applying similar process to people processes

    Corporate strategy background with a willingness to roll up your sleeves

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