We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
As a Community Operations Manager you will be responsible for resolving complex and challenging problems, while also using the feedback to keep innovating and elevating the user experience. You will be the voice of the customer, making our users' lives better by taking care of their concerns to ensure reliability and safety. As part of a larger regional team, Community Operations Managers get to the opportunity to aid in launching new cities, products and countries with the focus on our millions of users.
What You'll Do
What You'll Need
Bonus Points If
About the Team
Our Community Operations team is responsible for revolutionizing the concept of support at Uber. With experimentation, launch and growth at the helm, cross functional and global collaboration is ingrained in this team’s daily operating model. From regional processes to country specific implementation, our Managers work on solving some of the most challenging problems and questions from riders, eaters, couriers and driver partners.