We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
As a member of the NA CommOps S&P team, the Insights Analyst will drive the analyses behind decisions related to our community's support experience. For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business.
What You'll Do
What You'll Need
About the Team
North America Community Operations (NA CommOps) is part of the Global Community Operations organization which provides premier customer support to riders and driver partners. Managing customer service for our region involves global coordination of service resources in North America and beyond. Additionally, the NA CommOps Strategy & Planning team shares our learnings and initiatives with EMEA, APAC, and LATAM regions to strengthen Uber’s customer service across the world.
The Strategy & Planning (S&P) team is a core part of the NA CommOps organization. The S&P team consists of four functions: Strategy, Strategic Project Implementation, Analytics & Insights, and Planning and Forecasting.