User Experience Researcher, Uber for Business

5 months ago
US-CA-San Francisco
Department
Design - Design
US-CA-San Francisco
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

 

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

 

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

The Design Research team’s mission is to inform and influence product decisions with exceptional insights about people, technology and services in our current and future world. At Uber, we spend our days bridging the gap between physical and digital experiences, and adding value to people’s everyday lives by creating transportation options and economic opportunities. If you’re a researcher unafraid to push the limits and looking to work with sharp, motivated co-workers in a fun office environment, we’d love to talk with you.

 

We’re seeking a senior-level User Experience Researcher to work with our Uber for Business product team. Uber for Business is an independent business unit at Uber that works on products and services to enable organizations, including corporations, non-profits, hospitals, public transit agencies, senior care facilities, schools, etc.—to use all of Uber services at scale. Our 2017 mission is to expand the utility of our platform and product portfolio to serve “every organization, every need, everywhere,” and research will continue to play a key role in helping us get there.

 

Learn more about Uber for Business at: https://www.uber.com/business/

 

Learn more about the Design Team and the work being done here https://www.uber.design

 

Responsibilities:

  • Design and conduct qualitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products
  • Design and conduct quantitative studies, such as structuring and analyzing surveys to evaluate impact of product changes and gather insights at scale
  • Identify and explore new opportunities through creative research methods and co-design sessions to help define product roadmaps, vision, and strategy
  • Collaborate closely with other researchers, designers, product managers, data scientists, marketing and operations managers, and engineers to ensure research you deliver is integrated into every aspect of the product and provides a holistic view of our users
  • Synthesize and communicate research findings to inform business decisions through rich storytelling via presentations, reports, workshops and any other novel, creative approaches that you invent
  • Adapt and innovate research methods to meet product needs by delivering high quality insights in a fast paced work environment, and by contextualizing for specific use cases related to business travel and expense management and leading the exploration of new opportunities for Uber to support various types of businesses, both large and small
  • Build empathy across the organization to improve the products we build for our business users and their employees and customers in cities all around the world and always champion for our users

 

Qualifications:

Minimum qualifications:

  • BA/BS degree in Human-Computer Interaction, Statistics, Psychology, Computer Science,  or a related field, or equivalent practical experience
  • 5 years of experience in a product development research setting
  • Ability to travel within the United States and abroad

Preferred qualifications:

  • MS or PhD degree in Human-Computer Interaction, Psychology, Statistics, Computer Science or a related field
  • 7 years of relevant experience in a product development research setting
  • Track record of demonstrating excellent command of research questions within a given domain and of technical tools for the analysis of data within that domain
  • Previous experience driving research programs that have had a lasting impact on product and design decisions
  • Prior research experience with enterprise and/or small business customers on business-to-business or business-to-employee product experiences

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