Head of Quality, Central Ops EMEA

5 months ago
Operations & Launch - City Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


Job Description

EMEA Head of Quality: Regional Operations Manager

We are looking for an EMEA Head of Quality to lead the current and long term quality strategy in EMEA by designing and executing processes, training, communications and experiments motivated by a deep and analytical understanding of our business.

What you’ll do

  • Define the vision and figure out a premier standard for rider and driver quality
  • Identify and execute upon scalable ways to educate and influence drivers and riders to create a positive environment and experience
  • Define and deliver the quality contribution to business growth, and rider/driver experience
  • Differentiate Uber in ambitious markets through rider and driver quality
  • Identify premier local initiatives to scale into robust process
  • Proactively deliver new quality features and initiatives that improve the driver and rider experience.
  • Example: Create an EMEA wide e-learning platform to serve 120 cities and 30 different languages
  • Work with internal stakeholders: city ops, senior leadership, product, tax, and legal to roll out large-scale initiative
  • Report to the region on driver and rider quality and progress against KPIs
  • Lead an allstar team focusing on all aspects of quality and its touchpoints
  • Guide and mobilize sub-regional teams to collaborate on common goals

What you'll need

  • Speed, resourcefulness, and go getter attitude - Uber is committed to constant improvement. You’re excited to help create a product with value.
  • Strategic thinking
  • Strong stakeholder management and communications skills, with the ability to clearly share a vision and inspire superpumpedness
  • Strong problem-solving skills
  • Deep analytical skills with the ability to glide through SQL
  • Critical thinking ability


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