Regional Operations Manager - Quality, Central Ops EMEA

Operations & Launch - City Operations

Uber Overview

About Uber

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role


We are looking for an EMEA Regional Operations Manager to help us drive superb supply quality and in cities around EMEA, by designing and executing processes, projects, communications, and experiments motivated by a deep and analytical understanding of our business.

What you'll do

  • Quality. Ensure the highest quality standards are respected on the platform across the region and design, execute and maintain processes allowing them to improve over time
  • Analytics. Heavy analysis of our marketplace, rider, and partner behavior to identify and help partners optimize their utilization of the platform and their revenues while delivering optimal rider experiences and maximizing our reliability
  • Strategy. Working with the EMEA Head of Existing Supply, you will shape your roadmap and decide which projects and areas of the quality and efficiency puzzle the team should focus on and set a bold timeline to reach those goals
  • Product Improvement. Actively search for new features which could improve a seamless driver and rider experience and be the voice of EMEA for all quality and efficiency related matters
  • Cost-Benefit Analysis. Evaluate the economic and strategic costs and benefits of programs and work with management to execute those strategies as efficiently as possible
  • Hustle. Take ownership of Uber's growth in EMEA and do what it takes to get the job done

What you need

  • Strong background of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans
  • Ability to take initiative in a constantly-changing work environment
  • Very strong communication and organization skills
  • Stellar SQL capabilities; other data mining or statistical tools proficiency a plus
  • Willingness to travel across EMEA when required


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