We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
At Uber, providing amazing customer support that establishes trust for riders and driver partners — our community — is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service executed in the smartest, most efficient way.
Community Operations is pioneering how Uber manages rider and driver partner support around the globe and we’re looking for a Customer Support Representative Team Lead) (you!), to develop support efforts and lead a Czech and Slovak team within our Krakow Center of Excellence (COE). Uber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community’s toughest issues and provide an environment to pilot support for new products or test new support modalities or processes.
This role will have a heavy focus on leading people and continuous process improvement. Those interested should be excited to demonstrate those skills and be eager to lead a team of equally driven individuals.
What you’ll be doing:
What you need to know/have:
Bonus points if you have:
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.