Claims Lead

4 months ago
Legal - Legal
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.



Job Description

About the Role:


As an India Claims Lead, you will investigate reports of accidents/incidents that occur in India in connection with the app. You will also work in collaboration with our third-party business partners with a focus on white glove customer service. You will report to the Global Claims Director in the US. Are you ready to Uber On?



What You'll Do:

  • You will build internal reporting processes and procedures for auto-related claims in India which will scale with Uber’s growth.
  • You will monitor auto claims to ensure timely and correct handling by insurers and third-party administrators.
  • For high-exposure claims, you will establish action plans based on case facts, best practices, protocols, regulatory issues and available resources.
  • Finally, you will constantly improve the claim process to keep up with Uber’s expansion, new products, and new insurance policies.

What You'll Need:

  • Knowledge of auto-related insurance regulatory matters, including coverage, litigation, and payment standards at the regional and local level preferred.
  • A minimum of 10 years of experience.
  • Minimum of 6 years of motor vehicle liability and personal accident claims handling experience with a strong preference for candidates with experience in litigated, complex, or large claims and management.
  • Effective analytical skills to gather information, analyse facts, and make recommendations based upon information collected.
  • Extremely detail oriented, organized, self-starter.
  • Excellent written and verbal English communication skills. You should be able to provide information in a clear and concise manner to communicate with a variety of individuals.
  • Professional capability in Hindi required.
  • Bachelor's Degree or equivalent.


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