Regional Funnel Operations Manager, Strategy, NYC

4 months ago
US-NY-New York City
Operations & Launch - City Operations
US-NY-New York City
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role


On the UberEverything Regional Operations team, we’re helping to scale our most impactful processes and initiatives, support markets, and drive innovation in the business.  The Courier Funnel Ops team is focused on making delivering with Uber easier and more widely available. You’ll have the opportunity to work with UberEATS City teams across the US and Canada to help make our marketplace more efficient.


What You’ll Do

  • Drive analysis on important strategic decisions informs key business initiatives, including understanding the biggest blockers keeping couriers from delivering with UberEATs
  • Develop analytical frameworks to support the company in business decision-making
  • Identify operational weaknesses and help improve or innovate new processes
  • Build, maintain, communicate, and present detailed reporting at city-level, regional, and mega-regional levels
  • Present models, findings and insights to senior management to drive business decisions
  • Collaborate with other city and central operations teams, as well as marketing and product, to ensure that insights inform broader strategic initiatives
  • Funnel audit process for all US & Canada UberEATs markets
  • Identifying opportunities for training agents and experts on key courier issues; playbooking training process

What You’ll Need

  • Exceptional communication and organization skills
  • Strong Excel / data management skills
  • SQL proficiency is a big plus
  • A “driver” personality - biased toward action, great collaborator and master simplifier - constantly pushing toward clarity and delivery
  • Self-motivated, works independently and possesses strong organization and time management skills


About the Team


UberEverything is looking for sharp, highly motivated individuals to join our team as Regional Operations Managers for the US & Canada. If you love setting a vision and solving problems from 30,000 feet as well as dive deep into the details, this is the right opportunity for you. 


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