UberEATS Regional Operations Manager - Restaurant Operations

1 month ago
US-CA-San Francisco
Operations & Launch - City Operations
US-CA-San Francisco
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


On the UberEverything Regional Operations team, we’re helping to drive innovation, scale our most impactful processes and initiatives and support various UberEATS markets. UberEATS is seeking Regional Operations Managers to focus on a variety of functions within the Restaurant Operations organization. You will play a key role in building the next generation of relationship management, onboarding, and scaled operations for the UberEATS organization.  You will build structures and activities, as well as by innovate on restaurant engagement tactics to grow the business. This role will work closely with cross-functional and cross-team counterparts to lead high impact initiatives across the US & Canada.



Job Description

The UberEATS business is gaining massive scale and increasing the pace of business model innovation, especially on the restaurant side. The Regional Operations Manager- Restaurant Operations will build a best of breed onboarding process, improve restaurant sentiment and reduce regrettable churn, as well as identify, test and scale restaurant growth activities across the entire US & Canada.


We are seeking 4 Regional Operations Managers of the following functions: 

Regional Ops Manager- Restaurant Onboarding

  • What You’ll Do:
    • Create a leading class, centralized restaurant onboarding platform for the US & Canada.
    • Define financial/ operational metrics to measure success of the organization.
    • Manage relationships at the city level and cross-functionally
  • What You’ll Need:
    • Bachelor’s degree in Economics, Finance, Statistics, Engineering or similar field
    • Minimum 2 years in a program management & analytical role
    • Experience working cross-functionally


Regional Operations Manager- Scaled Operations

  • What You’ll Do:
    • Identify existing restaurant operations processes that can be centralized to save city teams time and money.
    • Develop standardized performance metrics for restaurants across the region,
    • Create innovative operational processes that enable and empower our restaurant partners
  • What You’ll Need:
    • Bachelor’s degree in Economics, Finance, Statistics, Engineering or similar field
    • Minimum 2 years in a program management & analytical role, and experience working cross-functionally
  • Flexibility to travel to markets across the US/CA region


Regional Operations Manager - Account Management Analytics

  • What You’ll Do:
    • Lead the strategy and development of framework for tracking and measuring the effectiveness of Partnership Management activities and segmentation approach.
    • Leverage your analyses to create the insights that will shape the way UberEATS partners with restaurants.
  • What You’ll Need:
    • Strong analytical skills including excel (dashboards, models), SQL, SFDC (a plus, not required)
    • Ability to translate findings into actionable recommendations.
    • Minimum 2 years experience


Regional Operations Manager - Growth Relationship Management:

  • What You’ll Do:
    • Lead the strategy, testing, and development of what value add relationship management will look like at scale for UberEATS.
    • Identify, test, and scale activities to improve restaurant and marketplace sentiment, drive growth, and reduce long term regrettable churn.
    • Collaborate closely with analytics counterparts to set the framework and measure impact of value add activities for the near- and long- term
  • What You’ll Need:
    • Minimum 2 years experience in a creative, customer- focused company or position.
    • Empathy for our customers and partners,
    • Ability to leverage insights for our city teams to develop restaurant relationships at a massive scale.


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