Regional Manager (Eater Engagement & Retention focused) - UberEATS Apac

14 hours ago
SG-Singapore
Department
Operations & Launch - City Operations
SG-Singapore
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

ABOUT UBER

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

 

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.


ABOUT THE ROLE

 

We are looking for a Regional Operations Manager to lead our Eater Engagement and Retention Efforts in the APAC region.

 

In this multi-sided business model, the role of understanding what brings and keeps Eaters on the platform is crucial. This person will dive into Eaters’ experiences/lifecycles on the platform, working cross-functionally with other teams, aiming to understand what keeps Eaters on the platform and what keeps them coming back.

Through analysis, process development, and experimentation, this person will lead various campaigns around understanding Eater lifecycles and their behavior on the app. This person will be working with in-city operations teams and other regional partners to resolve best course of action for the region, while at the same time, understanding the different nuances of each market.

 

The role involves working closely with city, Product, Legal, HQ/Regional Momentum, HQ/Regional CRM, BD and Community Operations teams to improve Eater engagement and roll out demand-side regional initiatives.

 

Job Description

WHAT YOU'LL DO

  • Analytics. Your job will entail identifying behavioral trends around our existing network of eaters, understanding our customers’ pain points and strategic milestones in their customer journey.
  • Engage. Using your findings and analyses on delivery partner patterns and behaviors, you will develop campaigns and programs aimed at developing customer loyalty and engagement.
  • Cross-Functional Strategy. Given that our customers’ experience on the app is highly dependent on interactions with restaurant and delivery partners, this role will involve working with other teams to action on customer insights.
  • Support and Collection of Feedback. Support is a crucial part of Eaters’ experience. You will work with our Community Operations team to act on and prevent pain points identified by eaters.
  • Scale. Your work will have a regional scope, meaning project management and dealing with multiple stakeholders will be at the foundation of all you do.
  • Product. Become the Regional POC for relevant HQ product teams to proactively search for new features which could improve Eater KPIs across the region by presenting data driven cases for changes.

 


WHAT YOU’LL NEED

  • Data-driven decision making mentality.
  • Sound business judgment backed by strong analytical thinking and experimentation.
  • A strong affinity towards identifying patterns, correlations, and problems that can then lead to meaningful action.
  • A customer-obsessed mindset that allows you to wear multiple hats and put yourself in the shoes of our partners in the business.
  • Excellent prioritization skills and ability to juggle many responsibilities at once, adept at weighing importance of quick wins vs. long-term progress.
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
  • Ability to take initiative in a constantly-changing work environment.
  • SQL / HTML knowledge a big advantage
  • Willingness to travel across APAC when required
  • Fluent in English

 

 

Perks

PERKS:

  • Employees are given Uber credits every month
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Smart, engaged co-workers


Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

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