Regional Operations Manager - Restaurant Churn & Retention - UberEATS Asia Pacific

SG-Singapore
Department
Operations & Launch - City Operations

Uber Overview

ABOUT UBER

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

 

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world. Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.


ABOUT THE ROLE

 

We are looking for a Regional Operations Manager that can help us better understand what causes a restaurant to churn and then be responsible for building innovative campaigns to re-engage these partners across the Asia-Pacific region. We will also be sharing these insights with the city ops and sales team to constantly improve the strategy for bringing new restaurants onboard.

 

This person will develop deep knowledge in developing and driving a project/process from start to end and should be able to wear multiple hats. He/she will need to be able to identify an issue, back their hypothesis with data, experiment in a few cities and then scale highly optimized processes while also taking into account the cultural and operational differences across APAC.

 

The role involve working closely with City Ops, Product, Legal, HQ/Regional CRM, and Community Operations teams to improve and roll out regional initiatives.

 

Job Description

WHAT YOU'LL DO

  • Analytics - Use a data driven approach to identify key reasons for partner churn.
  • Re-Engage - Develop a centralized re-engagement process that can evolve based on specific restaurant segments
  • Scale - Build process that can be operationalized across Southeast-Asia, North-Asia, Japan, Australia & New Zealand, & India
  • Close the Loop - Share insights and insights with the Restaurant Sales team
  • Strategy - Decide which projects the team should focus on and then set timelines to reach these goals
  • Execution - Lead the execution process and be responsible for the rollout schedule of new product-related features and regional initiatives
  • Product - Become the Regional point of contact for relevant HQ product teams to dedicatedly search for new features which could improve existing supply KPIs across the region by presenting data driven cases for changes
  • Cost-Benefit Analysis - Evaluate the economic and strategic costs and benefits of restaurant programs and work with management to execute those strategies
  • Speed - This is an environment requiring flexibility and initiative on an operational team with a regional scope. Take ownership of UberEverything's growth in the region and do what it takesto get the job done


WHAT YOU’LL NEED

  • Data driven decision making mentality
  • Sound business judgment backed by strong analytical thinking and experimentation
  • Consistent track record of being enthusiastic about taking on problems
  • Excellent prioritization skills and ability to juggle many responsibilities at once, adept at weighing importance of quick wins vs. long-term progress
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into actionable plans
  • Ability to take initiative in a constantly-changing work environment
  • SQL knowledge is required
  • Willingness to travel across APAC when required
  • Very strong communication and organization skills

 

Perks

PERKS:

  • Employees are given Uber credits every month
  • Ground floor opportunity with the team; shape the strategic direction of the company
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Smart, engaged co-workers


Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

Options

Connect With Us!

Not ready? Connect with Uber to receive future communications about opportunities and general information about specific areas of Uber that interest you.