Strategy & Planning Manager, Global Network Operations

US-CA-San Francisco
Global Community Operations - Community Operations

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


Job Description

About the Role


The Global Network Operations Strategy & Planning Manager will deliver high priority strategic projects across the Network Operations organization. Based in San Francisco, but working with teams around the world, this role will apply structured thinking to critical business questions, run deep analyses, generate insights and develop strategic initiatives and projects to improve operations.


What you'll Do


  • Articulate the overall strategy for Uber’s support network
  • Lead a team of Strategy & Planning Analysts to develop insights to support the Network Operations org
  • Enable strategic footprint decisions, build and maintaining dashboards for key business metrics, assess the financial implications of BPO contracts, and participate in a semi-annual planning / budgeting process
  • Structure business problems, define projects, set goals, and workstreams
  • Plan and lead discrete projects independently
  • Synthesize research and prepare material to guide discussions among senior leaders
  • Identify operational weaknesses and help improve or innovate new processes to keep our organization as efficient as possible as we scale to meeting growing demand
  • Be the go to person for many key initiatives within Network Operations


What you'll Need


  • Bachelor’s Degree in Business/Economics, STEM (Science, Technology, Engineering, Mathematics), or similar fields
  • Minimum 6 years of work experience
  • Minimum 2 years of investment banking, consulting, or similar experience in corporate strategy
  • Team lead experience in consulting or a corporate strategy function
  • Excellent analytical skills & excellent time-management and cross-functional leadership skills
  • Exceptional Excel / data management skills
  • Ability to tell compelling stories with data in presentations


Bonus point if

  • MBA degree


About the Team

Community Operations is pioneering how Uber manages rider and driver partner support around the globe. The team leads our support initiatives into Uber’s advanced payment issues, rider fraud, account takeovers, and other areas of advanced support.


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