Operations & Logistics Manager, Analytics, UberEATS

1 month ago
Operations & Launch - City Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


Job Description

The UberEATS Operations & Logistics Manager role is a unique opportunity to help expand one of Uber’s newest services, UberEATS. This is a critical role bringing together a three-sided marketplace and optimizing the food delivery process. This operations-driven role calls for a rare combination of analytical skills, creative problem solving, detail orientation, and social ability. You will directly contribute to the growth of the UberEATS business and relevant ownership over the driver and/or restaurant leg of the marketplace.



What you’ll do:

  • Develop & Optimize Processes — Scale new and existing processes to allow our business to efficiently operate and grow; analyze the business to track and improve metrics and profitability
  • Analytics — Analysis of driver, restaurant, and customer metrics to properly allocate supply, guide incentive programs, and ensure high-quality experiences on the Uber system
  • Expansion Planning — Evaluate the economic and strategic costs and benefits of expanding UberEATS to new areas; develop and execute against expansion plans
  • Strategy — Decide which projects the team should prioritize, and set a timeline to reach those goals quickly
  • Product Improvement — Proactively search for new features which could enhance the driver, customer, and restaurant experience; Help make our couriers as efficient and effective as possible
  • Take ownership of UberEATS growth in your city, and do everything you can to enhance the quality of our services

What you should know/have:

  • Ability to take initiative in a constantly-changing work environment
  • Excellent data skills- Data-driven decision making mentality, sound business judgment, and the ability to back your analysis up with deep analytical thinking
  • A willingness to be “on the ground” working with our driver and restaurant partners
  • Experience creating and optimizing processes
  • Solid understanding of a variety of business models

Bonus Points

  • SQL knowledge a plus, but not required




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