UberEATS, Relationship & Account Manager - Singapore

5 days ago
SG-Singapore
Department
Operations & Launch - City Operations
SG-Singapore
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

ABOUT UBER

 

Uber is evolving the way the world moves. By seamlessly connecting riders to drivers through our app, we make cities more accessible, opening up more possibilities for riders and more business for drivers. From our founding in 2009 to our launches in over 450+ cities today, Uber's rapidly expanding global presence continues to bring people and their cities closer. If you want to have a huge impact on your city and the world, this is the place to be!

 

UberEATS delivers the best of your city right when you want it. Our curated menus feature dishes from the local spots you love and the ones you’ve always wanted to try. It’s the same cashless payment as an Uber ride. So just tap the app, get your food delivered right to your doorstep and enjoy!

Job Description

ABOUT THE ROLE

 

The Account Manager will be responsible for driving growth, happiness, and retention among our base of restaurant partners in a city. This role will work to develop Uber’s restaurant relationships while providing excellent data-driven consultation and support to a diverse portfolio of restaurants at scale. This person will anticipate how restaurant decisions are made, persistently explore and uncover the needs of our restaurant partners and understand how UberEATS can grow their business. You are comfortable in an environment requiring flexibility and initiative, love solving problems, are able to thrive in a fast paced culture. Above all you should be passionate about the restaurant space.

You will manage relationships and be responsible for all post-sale growth and support of UberEATS restaurants. Additionally, you’ll be an advisor and restaurant partner advocate within Uber.

WHAT YOU’LL DO:

  • Own relationships with UberEATS restaurants: developing, growing, and proactively supporting accounts.
  • Scale the account management function. Help design process, structure, and tools to effectively grow account management and bring insights and best practices to all UberEATS cities. You will develop, execute, and measure pilots that have the potential to make a global impact on our business and Uber’s partners’ business!
  • Clearly communicate the value of UberEATS and its features to show ongoing ROI to our growing portfolio of restaurant partners. Develop the UberEATS performance story, communicating effectively with data at scale.
  • Provide operational guidance to restaurants to help them grow their business with Uber. Help restaurants to understand the impact of their UberEATS usage.
  • Utilize data-driven decision making to identify growth and upsell opportunities and improve the performance of our growth efforts. Prioritize initiatives based on highest potential impact.
  • Own all aspects of restaurant partner satisfaction and ensure high NPS & Retention for all our partners. Act as the ultimate point of escalation for resolution of all restaurant issues.


WHO ARE YOU?

  • Consistent track record (3 to 5 years of experience) in client service-related role or experience working in the restaurant industry
  • Ability to think strategically and analyze needs of restaurants to both unlock opportunities and solve problems creatively.
  • Excellent written and verbal communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for diverse customer needs at scale.
  • Demonstrated time management and organizational skills with the ability to multi-task and prioritize based on impact.
  • Passion and deep understanding of customer service and restaurant landscape.
  • Salesforce experience a plus

 

Perks

PERKS

  • Uber credits every month for taking trips
  • Ground floor opportunity with the team: shape the strategic direction of the company
  • The rare opportunity to build a startup within a startup. We’re not just another social web app, we’re moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment
  • Monthly gym reimbursement
  • Full-time salary based on experience
  • Equity compensation plan

Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.

 

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