We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the role
At Uber, providing world-class customer support to riders and driver partners is a core feature of our product experience. Delivering this caliber of support isn’t easy - it takes leaders who can understand Uber’s operations, adapt to our constantly changing business, and help solve problems where no solution currently exists.
We’re looking for a high-performing business leader to grow and manage our Business Process Outsourcing (BPO) contact center network supporting our riders and partners across APAC. As the BPO Manager for APAC, you will be responsible for defining site and vendor strategy, and managing contact center vendor relationships across the globe, including procurement of services, vendor governance, service delivery, contract administration, and risk mitigation and control. The right person is ready to make tough data-backed decisions in a dynamic environment. You are passionate about delivering wow customer experiences, passionate about solutions, and love getting in the weeds on any and all issues.
What you’ll do
What you'll need
About the team
The team manages our Business Process Outsourcing (BPO) contact center network supporting our riders and partners across APAC and drives efficiency across various metrics.