We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
This leadership role is ultimately accountable for the end-to-end management of all customer-facing investigations across our operations in the US and Canada. Time will be spent leading the Investigations team across multiple site, working directly with managers and Investigators to improve key metrics on quality, compliance, and efficiency, and coordinating with key stakeholders across the region.
What You’ll Do
What You’ll Need
Bonus Points if
About the Team
Community Operations is pioneering how Uber manages rider and driver support around the globe during our most critical incidents and accidents. Our Incident Response Team (IRT) Investigators are there for our customers when they need us most. Accidents and incidents can be traumatic and challenging experiences. It takes a true professional to understand the complexity of the situation, work empathetically with the customers, and drive our investigations to timely and appropriate resolution.