Carrier Account Manager - Team Lead (Thursday to Monday Shift) - Uber Freight

3 months ago
Business & Sales - Sales
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.


Job Description

About The Role


We are seeking a Carrier Account Manager to help support the increasing weekend volume from our customers, as well as expanding our network of Carrier partnerships. This role would be a full time position Thursday through Monday. Our Carrier Account Managers are responsible for moving things from point A to point B. They provide the best customer service to our valued partners and committed to constant improvement. We hope you are excited to help create a product with lasting value.


What You’ll Do

  • Manage existing carrier base with the best service focusing on weekend freight
  • Bring new transportation partners onto the platform to Increase active APP users
  • Work with carrier partners to continually seek new solutions for their networks
  • Actively manage the quality of our transportation partner base
  • Ensure that all weekend freight is moved on time and a fair cost
  • Actively manage the quality of our transportation partner base
  • Be able to report on weekend operational and growth metrics with the management team
  • Develop processes and system improvements for weekend coverage
  • Always look for opportunity to improve on weekend service and communication with customers
  • Delegate operational tasks to appropriate teams to provide quick and effective solutions
  • Collaborate and work with a highly diverse set of shippers, transportation partners, and internal partners

What You’ll Need

  • Minimum 1 year experience in Truckload Brokerage/Transportation industry
  • Demonstrated ability to solve complex problems under pressure
  • Able to manage issue resolution over the weekend
  • Analytical and critical thinking ability
  • Strong communication and organizational skills who is willing to take on a lead role
  • Logistics background is not required, but operational experience is preferred
  • An undergraduate degree
  • The ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well

About Uber Freight

Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects riders and drivers. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world.

On the Uber Freight team, we believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.


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