Design Lead, CRM

2 months ago
US-CA-San Francisco
Department
Design - Design
US-CA-San Francisco
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

 

Job Description

Uber has made more than 400 cities around the world more liveable by building better transportation solutions and providing greater economic opportunity. But this is only the beginning, and we’re looking for top designers to help define how our customers interact with our brand on a global scale.

 

As the Design Lead on the Customer Relationship Management team, you’ll drive the creative vision and execution for all of our lifecycle communications, from the time a rider or driver signs up, to their first trip, to their 1,000th trip. You’ll work across customer touchpoints to develop communications strategies for email, SMS, in-app messaging, direct mail, social media, landing pages and beyond.

 

What you’ll do:

  • Manage a team of talented and enthusiastic designers
  • Leas the concept and strategy for our award-winning email, direct mail, and paid media campaigns in a fast-paced, iterative environment.
  • Develop design systems that scale internationally and work with teams across the globe to ensure those systems are yielding high performing, on-brand experiences.
  • Give art direction to illustrators, photographers and motion designers to build global asset libraries and custom brand experiences.
  • Develop visualizations of holistic customer journeys, content strategy, and customer touch points.
  • Partner with international teams to create localized communication flows and design executions.
  • Aggressively A/B test creative executions and new channels.
  • Drive engagement with a wide range of Uber products, services, and audiences.
  • Create brand experiences that make customers love Uber.

 

Why you’d be a good fit:

 

  • You are passionate about leading and developing a team.
  • You can design a beautiful custom email one day and an email system that scales across the globe the next.
  • Your approach is rooted in both the customer experience and bottom line thinking. Your design process is guided by data and performance and refined by user-centered evaluation.
  • From email to landing page to social media, you can think across customer touchpoints to create a highly personalized and impactful experience.
  • You’re skilled at creating highly elevated experiences that surprise and delight.
  • Whether it’s a photoshoot, video, or illustration, you know how to take brand guidelines and art direct beautiful experiences. 
  • When there’s process missing, you create it.
  • From agency to in-house, budgets large and small, you’ve produced exceptional, persuasive, world-class designs that elicit action.

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