We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
At Uber, creating a world class customer experience requires a relentless focus on all aspects of a customer’s journey, from product use all the way through customer support. Doing so takes leaders who can think through a product lens, anticipate customer issues, elaborate a global support strategy for each product, and understand what it takes to build a scalable support footprint for unmatched growth.
Based in San Francisco, the Program Manager, ContactLESS role will work to improve the customer experience by working across Product, Product Operations, and Community Operations to prioritize projects to fix the root causes of customer problems. You will facilitate both strategy and execution all while keeping the customer at the center of our decisions.
Meeting the needs of our customers in an exciting, constantly evolving environment like Uber is an opportunity, but your work will play a critical role in the results of this business. This role will report into the Global Customer Satisfaction Leader, a part of the Global Service Quality organization in Community Operations.
What You’ll Do
What You’ll Need
Bonus Points if
About the Team
The ContactLESS team works to improve the customer experience by working across Product, Product Operations, and Community Operations to prioritize projects to fix the root causes of customer problems.