Greenlight Expert (Contract) - Pune

2 months ago
IN-MH-Pune
IN-MH-Pune
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About the Job:

Uber’s driver-partners are our most important customers, and we’re building a best-in-class customer service experience for them. Greenlight Locations (GLs)help new partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
 
We are looking to build a team of rock stars to provide quality support in our Greenlight locations in Pune. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions.
 
You’ll be expected to help on-board new driver-partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Uber is a great opportunity to work with a top-notch Operations team and deep-dive into Uber’s day-to-day-operations. You will work as a consultant for Uber on a contract basis with the potential for an extension based on your performance.

 

Job Description

What you’ll do
  • Deliver 5-star, in-person support to our partners
  • Walk drivers through onboarding and all of the tools to be successful
  • Help brand the Uber name and get driver partners excited
  • Stay on the top of Uber policies and procedures
  • Work with the Driver Operations team to make our processes even better
What you’ll need
  • Excellent communications skills. (English, Hindi and Marathi)
  • Empathetic: Empathy towards driver partners and willingness to help them
  • Demonstrated background in solving complex customer problems
  • Customer support team management experience strongly preferred
  • A problem solver. You’re ready to tackle complex customer problems without hesitation
  • A mentor. You're able to guide and coach your team to improve performance effectively
  • Independent. You’re ready to manage a GL while balancing multiple priorities
  • Analytical. You use metrics and data to guide and drive your decisions

Perks

Perks
  • The rare opportunity to change the way the world moves. We're not just another social web app, we're moving real people and assets and reinventing transportation and logistics globally
  • Sharp, motivated co-workers in a fun office environment

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