We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 500 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
Greenlight Hub Manager - Tokyo, UberEATS
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.
We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.
Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.
About the job
Our Delivery-Partners are one of the most important customers for UberEATS, and we’re building an extraordinary experience for them in our cities. Greenlight Hubs help new Delivery-Partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the Delivery-Partners community. Our hubs are a one-stop shop for partners to get activated, receive support, and learn more about Uber.
Our Greenlight Manager leads the strategic vision and financial performance of a Greenlight Hubs in Tokyo and is responsible for our in-person support presences. In this role, you will lead and develop a team of Greenlight Supervisors and Greenlight Experts to provide the best possible customer support for new and existing Uber Partners. Your team will go far beyond solving issues; they will identify root causes, escalate pervasive problems, develop vendor relationships, lead the launch of new locations, and work on innovative partnerships to improve the Delivery-Partners experience.
Most importantly, your staff will take pride in being the face of Uber to our Delivery-Partners, and will treat every support interaction as an opportunity to build a better connection between Uber and the Delivery-Partners community.
You will work together with the city operations teams and other cross-functional teams to make sure your Greenlight Hubs are meeting their market’s needs in terms of supply growth, onboarding, Delivery-Partners engagement, and any other local events or needs.
What you’ll do
What you’ll need
Bonus points if
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.