We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 500 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
Uber’s driver-partners are our most important customers and as the Greenlight Manager you will lead the charge in building a best in class customer service experience for them. You'll manage a team of 2-4 Greenlight Coordinators and 25-50 Partner Support Representatives (PSR) to onboard new partners, resolve support issues efficiently and comprehensively and treat every partner interaction as an opportunity to build a better connection between Uber and the driver-partner community. Your team will go far beyond solving issues; they will identify root causes, escalate pervasive problems, manage vendor relationships, oversee the build-out of new locations, and work on innovative partnerships to improve the driver-partner experience.
Highly refined people skills, as well as toughness, independence, persistence and empathy, are required to ensure you provide the quality of service we demand for our partners. You will work closely with the City General Manager and City Operations Managers to ensure your Center is meeting their market’s needs in terms of supply growth, supply engagement, driver experience and any other local events or needs.
This is an intense, business-side startup role which has a clear and direct impact on the growth of our business. This is a ground floor opportunity to drive in-person support excellence and redefine the Partner Support experience at Uber.
Uber is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply. Uber does not discriminate on the basis of race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law