Senior Operations & Logistics Manager - UberEATS Taiwan

2 months ago
TW-TPE-Taipei City
Department
Operations & Launch - City Operations
TW-TPE-Taipei City
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role

 

 

As a UberEats Operations & Logistics Manager, you will have the unique opportunity to help expand one of Uber's newest services.  As the role interfaces with Eats courier partners to optimize the delivery process, it requires a combination of creative problem solving, attention to detail, and the ability to guide partnerships toward mutually beneficial outcomes.

 

You will work closely with the Eats operations teams around the region along with headquarters-based engineering, product, and process teams. Those in this role are responsible for expansion and have ownership over either the courier or restaurant aspect of the marketplace.

 

Perks

What You’ll Do

 

  • Scale new and existing processes to allow the business to efficiently operate and grow.
  • Optimize delivery times, earnings, restaurant satisfaction and eater satisfaction with couriers.
  • Have an eye for the macro view of our market to guide decisions around expansion, process, strategy, efficiency, etc.
  • Set clear goals and strategy for the team regarding project prioritization and management.
  • Proactively search for new features which could improve a seamless courier and customer experience.
  • Help design processes, whether it be restaurant prospecting, onboarding, account management, or courier growth.
  • Take ownership of UberEats' growth in your city to continuously enhance the quality of our service.

What You’ll Need

 

  • Excellent data skills - knowledge of SQL or a mathematical/engineering background
  • Ability to make data-driven decisions
  • A willingness to with work our courier partners while implementing process changes
  • Ability to take initiative in a constantly-changing work environment
  • Experience creating and optimizing processes
  • Excellent understanding of a variety of business models

About the Team


UberEats globally is pioneering how to deliver the best of your city right when you want it. Our team has taken the idea of food delivery and created a world class service using data and institutional knowledge. The Operations team works with restaurant and courier partners in each of our cities to provide our customers with a seamless and enjoyable experience.  While internally, our team collaborates closely with others across the region as well as the globe, to ensure we are building a product that is consistently efficient and enjoyable for eaters and courier partners alike.

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