Restaurant Operations Manager - UberEATS Taiwan

TW-TPE-Taipei City
Operations & Launch - City Operations

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 500 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the women and men who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the role


The Restaurant Operations Manager role is a unique opportunity to help grow one of Uber's newest and fastest growing services in Taiwan. This role involves providing flawless customer service through consulting key accounts on everything from onboarding to account management.  It requires a unique combination of team leadership, relationship-building, analytical ability, and process architecting. You will work with the UberEats operations team as well as with headquarters-based engineering, product, and process teams to drive a step-change evolution in the UberEats business.


What you'll do


  • Oversee the account management team for the UberEats business in Taiwan
  • Develop mentorship and training programs for team members
  • Define day-to-day contact plans for assigned restaurant partnership accounts, attend to urgent partner inquiries, and conduct scheduled touch point meetings and account reviews.
  • Provide guidance on resolving issues to restaurant partners and key accounts.
  • Help design processes to enhance efficiency and expansion.
  • Ensure the right balance between creating localized vs. centrally developed processes
  • Utilise account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground.
  • Lead contract revision negotiations with our sales team
  • Structure experiments and conduct analysis to develop optimal restaurant mix
  • Take ownership of UberEats growth in Taiwan


What you'll need


  • Bachelor's degree and a minimum of 4 years of account management, customer service, operations and/or consulting experience
  • Proven experience in leading and developing small teams
  • Experience in customer service and developing deep relationships
  • Experience creating and optimizing processes
  • Ability to take initiative in a constantly-changing work environment
  • Data-driven decision making and sound business judgement through analytical thinking
  • Passion for the on-demand delivery space
  • Thorough understanding of a variety of business models
  • Bilingual Chinese and English fluency


About the team


UberEats globally is pioneering how to deliver the best of your city right when you want it.  Our team has taken the idea of food delivery and developed a world class service using data and institutional knowledge.  Our Operations team works with restaurant partners in each of our cities to provide our customers with a seamless and enjoyable experience.  While internally, our team collaborates closely with others across the region as well as the globe, to ensure we are building a product that is consistently efficient and enjoyable.



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