We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Drivers are one of our most important customers, and we’re building an extraordinary experience for them in our cities. Greenlight Hubs, our in-person support and retail channel, help new drivers get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.
Our Greenlight Manager is responsible for our in-person support presence, leading the strategic vision and performance of the Greenlight location in Melbourne. In this role, you will lead and develop a team of over 40 customer support staff and specialists to provide the best possible experience for new and existing Uber drivers. Your team will go far beyond providing support; they will identify root causes, escalate pervasive problems and/or develop new processes. You will develop and maintain vendor relationships, and work on innovative partnerships to improve the driver experience.
Most importantly, your staff will take pride in being the face of Uber to our drivers, and will treat every support interaction as an opportunity to build a better connection between Uber and the driver community.
You will also work together with the city operations teams and other cross-functional teams to make sure your Greenlight Hubs are meeting their market’s needs in terms of driver growth, onboarding, experience and engagement, and any other local events or needs.
What you’ll do
What you’ll need