UberEATS Operations Manager; Marketplace Experience - Queensland

AU-QL-Brisbane
Department
Operations & Launch - City Operations

Uber Overview

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the role

 

The UberEATS Operations Manager; Marketplace Experience will design and execute projects to deliver the growth targets for UberEATS. Always looking to improve efficiency and solve problems which arise in this high change environment, this role is dynamic and fast thinking.

 

Perks

What you’ll do

  • Drive the City growth strategy. You’ll use data (both internal and external) to identify growth opportunities in your city. Whether this is identifying a new suburb where UberEATS should launch, finding new restaurants or cuisines that should be added to UberEATS, or working with existing restaurants to grow their businesses through marketing and operational improvements. 
  • Deeply understand the customer experience and drive improvements.  This requires using creative communication channels and developing easy to understand best practice guides. 
  • Build and maintain great relationships with our restaurants.
  • Create Engagement programs that scale. You will build and execute on programs to engage all our restaurant partners and delivery partners at scale. 
  • Build and lead a high performing team. You’ll create clear set of priorities for your direct reports with clear goals aligned to overall business objectives. 

What you’ll need:

  • 3-6 years of experience in high performing work environment with record of progression
  • Commercial acumen (business sense)
  • Clear understanding of our marketplace including core metrics and levers to drive value for Eaters, Restaurants, Delivery Partners and our own business (profitability and brand)
  • Ability to prioritise focus areas based on impact to the business in short, mid and long term; Data driven decision making including basic data modelling; ability to draw key insights from analysis. You are willing and able to quickly pivot to action to hit deadlines and address urgent issues.
  • Innovative problem solving skills- you can generate innovative and customer focused ideas to improve the customer experience across the platform; looks to the future with visions of exciting opportunities. Can make ideas reality. 
  • Able to build processes to affect sustainable and scalable change 
  • Relationship builder. You have a track record of building trusting relationships with customers, partners, suppliers or teams to deliver mutually beneficial results. 
  • Evidence of incorporating qualitative insights into decision making both as an individual and to bring insights to wider teams
  • A track record of going above and beyond to achieve results and deliver against commitments
  • Passion for customer experience. You have a curiosity and empathy for our users across Eaters, Delivery Partners and Restaurant Partners
  • Experience in leading and managing high performing teams

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