We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.
For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.
And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
About the Role
Our Operations teams are the heart and soul of Uber. These are the teams that take our global product and localize it to an assigned market, while creating thousands of economic opportunities for drivers, and making transportation cheaper and more accessible for our riders. We are in the midst of incredible growth, which requires hard work. We are looking for individuals who are passionate about what they do and ready to roll up their sleeves to grow their city.
The Regional Operations Manager for Customer Engagement is a unique opportunity to have a direct impact on our growth and the relationship Uber has with our driver-partners across the EMEA region. This role will drive broad organizational engagement with driver-partners and centralise the driver insights to guide the strategic decisions in operation, product, marketing and support, etc.
This person should be be a highly skilled project manager, insightful business partner, and a top notch communicator. The success of the role is ultimately defined by the drivers’ satisfaction and their trust and retention on Uber platform.