Sr. Business Systems Architect - Tech Services

US-CA-San Francisco
Engineering - Tech Services

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

Passionate about high-growth and have excellent project management skills? Are you a demonstrated team player, strategic thinker, and organizer? When listing your passions, would process optimization or being efficient make it un-ironically onto your list? We want to hear from you.


The Uber Technology Services Team is seeking a talented and energetic Business Systems Architect with a high degree of intellectual curiosity and a track record of results. The Business Systems Architect will manage the integrity of our CRM and play an important part in shaping the future of our systems and business processes.

You will work alongside multiple business units and play a pivotal role in enabling and

empowering end-users to get the most out of our Salesforce application and other tools to

support the business but the the ideal candidate will have a very strong passion for data and

detail along with a natural talent for customer service. You are a people-person and a

technologist with an insatiable thirst for learning.



What You'll Be Doing

  • Build strong partnerships and relationships with business and technical leaders
  • Serve as the functional lead that is accountable for overall Business Systems solutions, from initiation to project closure
  • Develop and apply a structured business architecture approach and methodology for capturing the key views of the business
  • Identify and analyze improvements to the business, opportunities for stakeholder productivity, cost efficiency and revenue growth that align with Uber’s strategic and operational goals
  • Partner with cross functional teams to produce business requirements
  • Identify solutions using standard business analysis techniques such as business process and information flow modeling, use case definition, and workflow analysis
  • Own end-to-end process management
  • Create and maintain documentation on business cases, business requirements, process and workflows
  • Research and coordinate vendor evaluations
  • Keep up to date on all newest technologies, business systems, business analysis methodologies, and any other related tools that may benefit the business
  • Project manage large initiatives across city teams whether it be new process, training, system implementations or anything Salesforce related

What You'll Need

  • Strong oral and written communication skills
  • 5+ years experience as a BSA in IT
  • Project management experience especially in large scale projects
  • Experience in researching and documenting possible solutions to business needs and clearly explain trade-offs and potential return on investment for different options
  • Demonstrated problem solving aptitude, including working with others to quickly reach sustainable resolutions
  • You have an unstoppable intellectual curiosity, always asking: How? Why not?
  • Wherever you go, your previous colleagues and customers try to hire you
  • Plays well with others - you’ll be collaborating directly with several key stakeholders and many different teams.
  • Ability to not only gather requirements but also help come up with solutions 

Bonus Points

  • 5+ years of experience with Salesforce
  • Understanding of CRM principles, sales pipeline management, sales operations best practices
  • Extremely high attention to detail
  • Direct experience working in a business operations team
  • Passion for data integrity, always finding ways to improve data quality and insights
  • Impeccable customer service, strong ability to work with cross functional teams at all levels
  • Excellent written and verbal communication skills
  • Quick learner who thrives in a dynamic and fast-paced collaborative environment
  • Effectively handle multiple tasks and projects simultaneously
  • Strong references from former employers and business partners
  • Thrive in an ever changing and fast paced environment


Connect With Us!

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