Regional Courier Operations Manager, UberEATS - EMEA

NL-Amsterdam
Department
Operations & Launch - City Operations

Uber Overview

About us

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 500 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

We are looking for a Regional Operations Manager to be our courier operations tea. Through analysis, process development, and experimentation, this person will work with in-city operations teams and other regional stakeholders, aim for an optimal blend of efficiency, quality, and partner satisfaction across UberEATS’ network of delivery partners in all our existing and soon-to-launch markets. The role involves working closely with city, Product, Legal, HQ/Regional CRM, BD and CommOps teams to improve engagement and roll out regional initiatives related to courier partners..

 

WHAT YOU'LL DO

 

  • Efficiency. Using your analytics expertise to shape courier pricing &  courier incentive strategy.
  • Quality and Reliability. Ensure the highest quality standards are respected on the platform across the region and design, execute and maintain processes/system allowing them to improve over time. Your initiatives should also be geared towards ensuring reliability from our delivery partners, greatly affect the overall experience of customers who use the UberEATS app.
  • Collection of Feedback and Strategy. Through quantitative and qualitative means, you will be the voice of delivery partners on the system, then playing a crucial role in driving the organization’s overall strategy to maintain partner satisfaction while at the same time fulfilling our business needs.
  • Engage. Using your findings and analysis on delivery partner patterns and behaviors, you will develop campaigns and programs aimed at managing churn and encouraging loyalty.
  • Educate. Help our partners learn how to use our system and get the most out of the Uber platform.
  • Scale. Your work will have a regional scope, meaning project management and dealing with multiple stakeholders will be at the foundation of all you do.
  • Product. Become the Regional POC for relevant HQ product teams to proactively search for new features which could improve existing supply KPIs across the region by presenting data driven cases for changes.

 

WHAT YOU’LL NEED

 

  • Data-driven decision making mentality.
  • Sound business judgment backed by strong analytical thinking and experimentation.
  • A strong affinity towards identifying patterns, correlations, and problems that can then lead to meaningful action.
  • A customer-obsessed mindset that allows you to wear multiple hats and put yourself in the shoes of our partners in the business.
  • Excellent prioritization skills and ability to juggle many responsibilities at once, adept at weighing importance of quick wins vs. long-term progress.
  • Demonstrated experience interpreting and presenting data to various audiences; ability to translate quantitative findings into action plans.
  • Ability to take initiative in a constantly-changing work environment.
  • SQL required.
  • Willingness to travel across EMEA when required.
  • Fluent in English

 

Perks

 

  • Ground floor opportunity with the team: shape the strategic direction of the UberEATS brand in EMEA.
  • We have access to an amazing list of advisors and investors that we actively engage.
  • Uber credits every month for taking trips.
  • Monthly gym reimbursement.

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