Head of Operations - UberEATS - Mexico

4 weeks ago
MX-DF-Mexico City
Operations & Launch - City Operations
MX-DF-Mexico City
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description

About the Role


The Head of Operations role a unique opportunity to build a new vertical of the Uber logistics business; it requires a high a degree of skills, guts and leadership. As the leader of Operations for UberEATS Mexico, you will be responsible for the development and growth of a new business. You are helping to develop and roll out the food delivery ecosystem for Uber. We're looking for someone who has that mix of operational abilities to get stuff done, the grit and motivation that's needed to build a new business from the ground up, the innovation and creative thinking that's need to develop outside the box solutions, and the emotional intelligence and leadership abilities to manage the Operations team for Mexico.


What you'll do


  • Build out and directly lead an operations organization across Mexico to enable Uber EATS to scale through high impact programs executed both centrally and localized where appropriate
  • Work closely with the Regional General Manager and General Managers, helping define region level supply growth and management goals and strategy to achieve them
  • Develop acquisition and lifecycle engagement strategy for driver-partners in Mexico, and execute this strategy through data-driven analytics, creative campaigns, and robust email and digital marketing programs
  • Motivate and leverage existing and new staff to continually up-level their results, expectations, and stretch for increasingly higher levels of impact across all core operational metrics
  • Work closely in a matrixed environment with local operations, marketing, strategy, analytics, design, engineering, finance and other senior leadership in the region and at HQ to set clear objectives for regional


What you'll need


  • At least 8 years of deep, hands-on management of functions that included combinations of the following: operations, analytics, marketing, customer loyalty and retention, and project management is expected, but we will consider candidates with less experience if they meet our other requirements
  • Unparalleled business judgement and critical thinking skills with the ability to use data to quickly establish highest value priorities and develop a strategy to pursue them
  • Quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis experience
  • High energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
  • Experience working closely and communicating effectively with internal and external stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong experience managing teams across multiple offices and territories


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