Uber Onboarding Specialist - Vancouver

3 weeks ago
Global Community Operations - Community Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description


About the Role


We are looking to expand our driver support team in western Canada. We need people with strong communication and problem-solving skills, who don’t shy away from in-person interactions. We need sharp people to support and educate our Uber partners as they grow their business of being an Uber partner. You’ll be expected to help onboard new partners, provide exceptional support, and quickly adapt in an ever-growing business. Working with Uber is a great opportunity to work with a top-notch operations team and deep dive into Uber’s day-to-day-operations.


This is a contract role with the potential for extension.


What You’ll Do

  • Deliver 5-star, in-person support for our partners
  • Walk potential partners through onboarding and all the tools to be successful Uber driver-partners
  • Upload and approve documentation
  • Help brand the Uber name and get driver-partners excited
  • Stay on top of Uber processes and tools
  • Work with the operations team to streamline procedures
  • Assist with additional tasks and projects as needed

When & Where You’ll Do It


  • Flexible commitment with part time options available
  • Vancouver or Calgary, and other locations as needed
  • Some travel may be required


Why You’ll Succeed


  • You have hospitality, retail and/or customer experience
  • You are an effective communicator with the ability to interact with driver-partners
  • You are personable, highly organized, and a patient teacher
  • You have a passion for helping and empowering others
  • You can quickly and efficiently troubleshoot problems
  • If you don’t know the answer, you know where to look and who to ask
  • You are self-motivated and a great team player
  • You thrive in a fast-paced environment and are adaptable to change


About the Team


Uber’s driver-partners are our most important customers, and we’re building an outstanding support experience for them at our Greenlight locations. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.



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