Regulatory Operations Lead, UK

3 weeks ago
Operations & Launch - City Operations
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description


About the Role



The UK and Ireland (UKI) business is looking for a sharp, highly motivated individual to lead our UKI Regulatory Operations Team based in London. Uber in the UK and Ireland operate in a regulated market requiring compliance with Private Hire Operator conditions for over 80 different city councils. The regulatory team plays a crucial role in ensuring that Uber operates at the highest level of compliance with regulatory requirements. The team is responsible for designing and managing processes working with a range of stakeholders across our driver operations, community operations, safety, legal and public policy teams.


We are looking for a leader to set the vision for regulatory operations for our UK and Ireland business. This leader will grow a team and design, build, manage and monitor processes, policies and procedures that support our operations in over 25 cities in the UK and Ireland. If you love a challenge and are excited about building a mission critical function from the ground up, we have the opportunity you’ve been looking for.



What You’ll Do:


  • Lead a team of Operations Managers based out of London
  • Design, build and maintain new and existing regulatory processes to meet our regulatory requirements across the UK and Ireland
  • Develop regulatory policies working with internal stakeholders such as legal, safety and insurance
  • Review compliance policies and procedures on a regular basis and monitor ongoing processes to ensure they comply with regulatory requirements
  • Where relevant participate in the development and implementation of other policies and procedures, ensuring regulatory and legislative requirements are met.
  • Lead the development and implementation of a risk-based compliance monitoring programme, identifying, assessing, monitoring and reporting all material compliance risks to senior stakeholders.
  • Monitor and update our policies and processes to comply with changes in regulatory requirements
  • Prepare the operations team for periodic audits of activity conducted by regulatory officials
  • Maintain the compliance manual, and all compliance procedure documentation
  • Collaborate with other city and central operations teams, legal and safety as part of cross-functional projects
  • Develop strategy for optimising operations through offshoring functions and managing BPO relationships with third parties


What You’ll Need

  • A minimum of 8 years of relevant work experience in a compliance or regulatory operations role
  • Knowledge and experience of best practice compliance and governance frameworks, methodologies and emerging practice, compliance monitoring and risk assessments in the context of a regulated industry such as financial services, telecoms, utilities.
  • A minimum of 2 years leading a team
  • Bachelor's degree is required
  • Excellent Excel / data management skills
  • Exceptional communication and organization skills
  • Ability to deal with ambiguity
  • Self-motivated, works independently and possesses strong organization and time management skills


Bonus Points If:

  • MBA or Masters degree


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