Regional Operations Lead

2 weeks ago
IN-HR-Gurgaon
Department
Operations & Launch - City Operations
IN-HR-Gurgaon
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL
www.uber.com

Uber Overview

About Uber:

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. 

We're making cities safer, smarter, and more connected. And we're doing it at a global scale-energizing local economies and bringing opportunity to millions of people around the world.

Uber's positive impact is tangible in the communities we operate in, and that drives us to keep moving forward.

Job Description

We are looking for a Regional Operations Lead to help us fuel supply growth in India through verticals such as Dost, Street, Referrals by designing and executing processes, projects, communications, and experiments driven by a deep and analytical understanding of our business.

 

 

Perks

 

What You’ll Do

    • Strategy: Decide which projects and areas the team should focus on and set an aggressive timeline to reach those goals
      • Marketing : Really focus our efforts on marketing and how we get to scaleable, always on marketing through partnerships and campaigns.
      • Skilling & Sourcing : Focusing on skilling initiatives, how and what does a skilling program for India look like and how do we design that?
      • Referrals: Design and implement referral campaigns and processes to convert our existing partners into our biggest advocates for new partners
      • Street: Scaling up street teams across cities by identifying the right performance management system, monitoring productivity, Championship Calendar etc
      • Dost: Ensure we provide the best ecosystem for our dosts by identify the right comms channels, centralised support for dosts, referral campaigns, In-App Chat, Survey, Resources
    • Analytics: Heavy analysis of our acquisition campaigns, funnel and costs to drive efficient and cost-effective growth of new supply on our platform.
    • Product Improvement: Proactively search for new features which could facilitate driver-partner acquisition
    • Converting drivers from sign-up to first trip. Your job is to get new partners on the road by implementing best practices and innovating to create new processes and campaigns across India

    • Execution. Lead the execution process top-down from a regional perspective and be responsible for the rollout and testing schedule of any related new product features and national initiatives

    • Product Partnership. Become the SPOC for India Growth and other relevant HQ product teams to proactively search for new features which could improve a seamless driver education experience so that he/she are fully prepared to start driving on our platform within a short period of time

    • Identifying friction points in either driver OB or vehicle OB and partnering with product and other teams to unblock those to get from sign up to first trip.

    • Cost-Benefit Analysis: Evaluate the economic and strategic costs and benefits of partner and driver offline acquisition programs and work with management to execute those strategies
    • Hustle. Take ownership of Uber's driver funnels in India and do whatever it takes to get the job done and save city teams’ hours

What You’ll Need

  • Strong track record of being a respected operational problem solver
  • Data driven decision making mentality and sound business judgment through strong analytical thinking and experimentation
  • Excellent prioritisation skills and ability to juggle many responsibilities at once, adept at weighing importance of quick wins vs. long-term progress
  • Ability to take initiative in a constantly-changing work environment
  • Very strong communication and organisation skills
  • SQL / HTML knowledge a plus, but not required
  • Willingness to travel across India when required
  • 8+ Years of relevant experience 

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