Claims Advocate

2 weeks ago
Finance & Accounting - Insurance
Requisition Post Information* : External Company Name
Uber Technologies, Inc.
Requisition Post Information* : External Company URL

Uber Overview

About Uber


We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.


For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.


And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Job Description


About the Role


At Uber, Insurance dictates our ability to operate, to expand into new geographies, and to open new lines of business- it's an integral part of the business. The Claims Advocate investigates and manages incident reports and claims for compensation from beginning to end.  


This includes documenting incidents, evaluating losses for coverage under insurance, and submitting / monitoring claims with third party insurers. The role interacts with claimants, drivers, passengers, attorneys, insurers, and third party claims administrators throughout the claims management process.


What You’ll Do


  • Manage an inventory of claims to evaluate covered losses and liability exposure
  • Investigate new claims by reviewing first reports of loss and supporting materials to determine the best initial contact; communicate with claimants, drivers, passengers, witnesses, etc.
  • Advocate for claims on behalf of claimants
  • Establish action plan based on case facts, best practices, protocols, regulatory issues and available resources


What You’ll Need


  • Bachelor's Degree or equivalent    
  • Minimum 3 years of liability claims handling experience with strong preference for auto liability experience
  • Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of individuals.
  • Extraordinary attention to detail
  • Effective analytical skills to gather information, analyze facts and make recommendations based upon information collected


About the Team


The Claims team provides exceptional customer service through a variety of communication methods. The team also interacts with claimants, drivers, riders, attorneys, insurers, third party claimants, claims administrators, and internal teams to ensures optimal handling of claims throughout the process.


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